Privacy Policy

Louise Montgomery Counselling and Coaching
Effective date: 19 March 2026
Last updated: 19 March 2026

Louise Montgomery Counselling and Coaching is committed to protecting your personal information and handling it lawfully, fairly and transparently.

This Privacy Policy explains how I collect, use, store and protect your personal data when you visit this website, use the contact form, email me, or enquire about counselling or coaching services.

Who I am

Louise Montgomery Counselling and Coaching is the data controller for the personal information covered by this Privacy Policy.

Contact details
Email: lmmcounsellingservice@yahoo.com
Business phone: 07790 232202
ICO Registration Reference: ZB297419

What personal information I collect

I may collect personal information such as your name, email address, phone number if you choose to provide it, and the content of any message or enquiry you submit through the contact form or by email.

I may also collect technical information about your use of the website, such as IP address, browser type, device type, pages viewed, and cookie preferences. Where you have given consent, website usage information may also be collected through Squarespace and Google Analytics.

If you go on to work with me as a counselling or coaching client, I may collect further personal information where necessary to provide services safely, professionally and appropriately.

How I collect your information

I collect personal information when you complete the contact form on this website, email me directly, contact me to ask about counselling or coaching services, or browse the website and essential website technologies operate in the background.

If you accept analytics cookies, website usage information may also be collected through Squarespace and Google Analytics.

Why I use your information

I use your personal information to respond to your enquiry, communicate with you about counselling or coaching services, consider whether I can offer an appropriate service, arrange or discuss possible appointments, keep appropriate records of enquiries and communications, maintain the security and proper functioning of the website, understand how visitors use the website and improve it where analytics cookies have been accepted, and comply with legal, professional, safeguarding, insurance and regulatory responsibilities where required.

Lawful bases for processing

Under UK data protection law, I must have a lawful basis for using your personal information.

Depending on the circumstances, I rely on legitimate interests to respond to enquiries, communicate with prospective clients, and operate my practice in a fair and proportionate way.

I may rely on contract where processing is necessary to take steps at your request before entering into an agreement, or to provide agreed services.

I may rely on legal obligation where I need to comply with legal, professional, regulatory, safeguarding or insurance requirements.

I may rely on consent where consent is required or appropriate, including for analytics cookies and associated website analytics.

Special category information

If you share sensitive personal information with me, such as information about your health, mental health or wellbeing, I will only use it where necessary, lawful and appropriate, and I will treat it with a high level of care and confidentiality.

Confidentiality and sharing information

I take confidentiality seriously. I do not sell your personal information.

I may share personal information only where necessary and lawful. This may include sharing with Squarespace, which hosts and supports the operation of this website, and with Google Analytics where analytics cookies have been accepted to help me understand website traffic and usage patterns.

I may also share information with email, IT or hosting providers who support the operation of my business systems, with professional advisers, insurers or supervisors where appropriate and necessary, where I am legally required to do so, or where there are safeguarding concerns or a serious risk of harm.

Any sharing will be limited to what is necessary.

International data transfers

Some website or technology providers may process personal information outside the UK. Where this happens, appropriate safeguards should be in place in line with UK data protection law.

How long I keep your information

I will only keep personal information for as long as necessary for the purpose it was collected and in line with legal, professional, insurance and regulatory requirements.

If you contact me but do not become a client, I will normally keep your enquiry information only for as long as reasonably necessary to deal with your enquiry and maintain appropriate business records.

If you become a client, separate retention periods may apply in line with professional, legal and insurance requirements.

Your rights

Under UK data protection law, you may have rights including the right to be informed about how your information is used, request access to the personal information I hold about you, request correction of inaccurate or incomplete information, request erasure in certain circumstances, request restriction of processing in certain circumstances, object to processing in certain circumstances, and withdraw consent where consent is the lawful basis.

These rights are not absolute and may not apply in every situation.

To exercise your rights, please contact me using the details below.

Email: lmmcounsellingservice@yahoo.com
Business phone: 07790 232202

Complaints

If you have any concerns about how I use your personal information, you are welcome to contact me first.

You also have the right to complain to the Information Commissioner’s Office.

Data security

I take appropriate technical and organisational measures to help protect personal information from unauthorised access, misuse, loss, alteration or disclosure.

Changes to this Privacy Policy

I may update this Privacy Policy from time to time. The most current version will always appear on this website.